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Last updated: [DATE]
Overview
Because our products are dietary supplements intended for consumption, we can only accept returns of unopened items. This protects the safety and integrity of every product we ship.
You have [30] days from the delivery date to request a return.
Return Eligibility
To be eligible for a return, your item must meet all of the following conditions:
- Unopened, with the manufacturer's seal intact
- In its original packaging, undamaged and unmarked
- Accompanied by proof of purchase or an order number
- Requested within [30] days of delivery
Items We Cannot Accept
- Supplements that have been opened or whose seal has been broken
- Products returned without prior authorization
- Products damaged after delivery through misuse or improper storage
- Items purchased on final sale
- Gift cards
Accessories such as bottles and pill cases may be returned if unused and in original packaging.
How to Start a Return
Contact us at [SUPPORT EMAIL] with your order number and the item you wish to return. Do not ship anything back before you hear from us.
If your return is approved, we will send you return instructions and the return address. Items sent to us without prior authorization cannot be accepted or refunded.
Return Shipping Costs
[Return shipping is paid by the customer, except where the return is the result of our error. — CONFIRM]
If we sent you the wrong item, or the item arrived damaged or defective, we cover return shipping and there is no cost to you.
Damaged, Defective, or Incorrect Items
This is handled separately from the return process above, and the unopened requirement does not apply.
Inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us at [SUPPORT EMAIL] within [X] days of delivery with your order number and photographs of the item and its packaging. We will replace it or refund it.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We can usually accommodate changes before the order enters fulfillment, but once a package has shipped we cannot cancel or redirect it.
Bundles
Bundles are sold as a single item. A bundle may be returned only if every product it contains is unopened and in original packaging. We cannot accept partial returns of a bundle or refund individual items within one.
Exchanges
We do not process direct exchanges. If you would like a different product, request a return for the eligible item and place a new order.
Refunds
We will notify you once we receive and inspect your return. If approved, your refund is issued to the original payment method within [X] business days.
Refunds cover the price of the returned product. Original shipping charges are not refunded[, except where the return is the result of our error].
Your bank or card issuer may need additional time to post the refund to your account. If more than [X] business days have passed since we confirmed your refund and you have not received it, contact us at [SUPPORT EMAIL].
Questions
For any question about returns or refunds, contact us at [SUPPORT EMAIL].