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Last updated: [DATE]
Order Processing
Orders are processed within [X] business days of payment confirmation. Orders placed on weekends or holidays begin processing on the next business day.
You will receive a confirmation email when your order is placed and a second email with tracking information once it ships.
Shipping Methods
We ship using two methods depending on the product. Your cart will indicate which method applies before checkout.
Domestic Fulfillment (United States)
Products stocked in our U.S. warehouse ship domestically.
Estimated delivery: [X–X] business days after processing.
International Direct Shipment (from South Korea)
Certain products ship directly from South Korea.
Estimated delivery: [X–X] business days after processing.
Orders containing both types of products may arrive in separate shipments at different times. You will not be charged additional shipping for a split shipment.
Shipping Rates
Shipping charges are calculated at checkout based on destination and order contents.
[Free standard shipping on orders over $XX. — CONFIRM OR REMOVE]
Shipping Destinations
We currently ship to addresses within the United States, excluding [EXCLUDED TERRITORIES, IF ANY].
We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders.
Customs, Duties, and Taxes
For products shipped directly from South Korea, your order may be subject to import duties, taxes, or customs fees assessed by U.S. authorities. These charges are determined by customs and are not included in your order total. You are responsible for any such charges.
We are not able to predict or control these fees. Refusal to pay customs charges may result in the shipment being returned or destroyed, and we cannot issue a refund in that circumstance.
Delivery Estimates
Delivery times are estimates, not guarantees. Carrier delays, weather, customs inspection, and high-volume periods may extend delivery times beyond the estimates shown.
Tracking Your Order
When your order ships, we send a tracking link by email. Please allow [X] hours for the link to become active. A newly created tracking number will not show movement until the carrier scans the package into its network.
If your tracking shows no information
Some carriers take [X–X] business days to publish tracking updates. If your order shipped more than [X] business days ago and tracking still shows no information, contact us at [SUPPORT EMAIL] and we will follow up with the carrier.
Address Accuracy
You are responsible for providing a complete and accurate shipping address. We cannot redirect a package once it has shipped.
If our system flags an address as incomplete or invalid, we will contact you before shipping to confirm it.
If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Reshipment charges may apply.
Lost or Damaged Shipments
If tracking shows your order as delivered but you have not received it, please check with your household and neighbors and contact your carrier first. If the package cannot be located, contact us at [SUPPORT EMAIL] within [X] days of the delivery date.
If your order arrives damaged, contact us at [SUPPORT EMAIL] within [X] days of delivery with photographs of the damaged item and packaging so we can resolve the issue.
Product Storage in Transit
Our products are shelf-stable and do not require refrigeration during shipping. If you have questions about a product's condition on arrival, contact us before use.
Questions
For shipping questions, contact us at [SUPPORT EMAIL].