Contact information

Last updated: Sep. 8. 2026.

Get in Touch

We're here to help with questions about products, orders, shipping, or returns.

Response Time
We respond to inquiries within 2 business days. Because our support team operates from South Korea, replies may arrive outside U.S. business hours.

Business Details

NEXT PLAYER Co. Ltd.
5.6F, 49 Ttukseom-ro 17ga-gil, Seongdong-gu, Seoul, Republic of Korea

Before You Contact Us

To help us respond faster, please include:

Your order number, if your question relates to an existing order
The product name, if your question relates to a specific item
Photographs, if you are reporting a damaged or incorrect item

Common Questions

Many questions are answered on our Shipping Policy, Refund Policy, and FAQ pages.

Returns

Do not send products back before contacting us. Returns require prior authorization. See our Refund Policy for instructions.